Here you will find answers to Frequently Asked Questions.
If you still need assistance don't hesitate to call during our normal business hours 9am - 5pm Monday - Friday and a representative will be happy to assist you
Notes: Send 300 dpi or higher resolution images when possible. Please send uncropped images. We will crop photos to the best fit for the item ordered. Image size of approx 4x4 inches or larger works best. When more than one subject is in the photo, make sure that the subjects are very close together.
We will not color correct or refocus your image. Close-ups and images with bright colors will produce the best results.
If sending a picture via mail, place the picture between 2 pieces of cardboard so it doesn't get damaged in route. We will return your photo with your order.
A safer method to send your photos would be UPS since it has a tracking number. It costs more but it depends upon how much you value your picture.
Custom Luggage Tags can be personalized with a full color picture and/or logo with a custom design. Our customers have the option to receive a digital proof via Email. If this option is chosen we will send you a digital proof for your approval before your order is placed into the production schedule. At this time it is the customers responsibility to check the overall design layout as well as spelling, etc. If changes are needed we will make them during this process and send another proof. Up to 3 digital proof are available free of charge. If four or more proofs are required, a $25.00 art fee may apply. After we receive approval of a proof your order will be placed in the production schedule. Order will usually be shipped within 3 - 5 business days after approval of a proof.
Proof are usually sent within 24 hours. If an order is placed on the weekend, proofs are usually sent by the next business day. If you have not received your proof within this time frame please check your bulk folder. Spam filters may have sent your proof to your bulk folder.
Limited Time Offer: Ground Shipping for $4.99 - Free Shipping on orders over $100.00
Ground shipping offer is via USPS
This offer is only for the continental United States
UPS 2nd Day Air & Next Day Air options are available for expedited shipping.
If you have a deadline and need your order by a guaranteed time contact us during business hours. We can discuss your needs and explore the possibilities of what can be done to achieve your goal.
Orders for Alaska and Hawaii will ship UPS only - Call during our business hours to place your order.
** Due to manufacturers requirements All Sports Balls are excluded from special shipping offer. Sports Balls require UPS Shipping. Shipping options are available on the check out page for the sports balls via UPS Ground and UPS expedited shipping.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Domestic Destinations UPS Ground UPS Next Day Air® - All 50 US States, limitations in Alaska & Hawaii UPS 2nd Day Air® -All 50 US States, limitations in Alaska & Hawaii
UPS Shipping Rates Calculated Automatically and Visible During the Checkout Process. Rates are Determined by the Weight of Order, Size of the Box and Shipping from Area Code 64078 to your location.
Due to the weight and size of several items, we reserve the right to contact customers with an adjusted shipping amount when selecting UPS air shipping
Shipping Destinations: United States
Armed Service Men & Women Overseas using APO address may contact us regarding shipping arrangements for your order via USPS Priority Mail.
Turn-around Time = Production Time
Turn-around Time is the time it takes for us to manufacture your order after a proof has been approved. That time varies depending upon the production schedule and can be affected by the time of year. The busy part of a sports season and the Christmas season all increase our production work load.
Delays in proof approval = delays the time it takes to ship your order. Once a proof is approved an order is place into the production schedule. It still takes time to make the order.
Turnaround time does not include shipping time.
All estimated turn-around times note on item pages are subject to availability.
We usually send a digital proof via Email within 24 hours for custom personalized items that require one. We can ship most items within 3 - 5 business days after receiving approval of a proof on in stock items. Due to certain types of personalization some items may take longer and the exceptions to this rule are noted in the product description.
When determining if we can meet your deadline please remember to factor in the actual time it takes for shipping the item from our location to yours. "Ships within 3 - 5 business days doesn't mean you will have your order in 3 - 5 days. It means it will leave our facility in 3 - 5 business days.
A Business Day = One Day 9am - 5pm CST Monday - Friday
The Office and the Production Shop are closed Saturday and Sunday, therefore Saturday and Sunday are not considered business days.
Orders placed after 2:00PM CST will be processed the next business day.
We are not responsible for shipping delays due to weather conditions (delays from road conditions due to flooding, snow, etc) You need to allow for such unexpected delays when placing your order.
Express Shipping options are available on all items.
Expedited shipping options shortens shipping time, not production time.
We collect sales tax for residence ordering from the State of Missouri
Any item that is damaged in shipping can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier.
The better the photo you send us, the better your imprint will be. Please check shopping cart carefully. If you are to receive a digital proof of your layout, please double check spelling as well as the overall design. Personalized Gift Express will not be responsible for misspelled names (unless it is our fault), incomplete information, or for wrong items purchased.
We cannot accept returns on any personalized merchandise. All sales are final.
Should you receive a damaged item, please call our Customer Service Department at (800) 816-0922. We will send out a replacement at no charge.
When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). Following the instructions provided, return the damaged merchandise to us. Do not include anything else in your return shipment.
Shipping expenses are not refundable
We do not honor pricing typo errors
We are not responsible for delays due to bad weather conditions.
Personalized Gift Express reserves the right to refuse service to those submitting defamatory, obscene, pornographic, indecent, lewd, suggestive, photos or text. We reserves the right to cancel orders at our sole discretion. Incidents where this may occur include demanding behavior or abusive language directed at our employees. Personalized Gift Express reserves the right to refuse or terminate service.
* On certain personalized items up to 3 free proofs may be provided per order. After the thrid proof the order may be subject to a $35.00 art fee. To avoid this be sure you that you know what you want before ordering.
* We treat our customers with respect and we expect the same in return. We have zero tolerance for verbal abuse of any kind, over the phone or via email. Should this occur the result will be immediate termination of the conversation and swift cancellation of the order without further discussion.