Guarantee: Any item that is damaged in shipping can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier. We will send you a digital proof for your approval before your order is placed into the production schedule. If changes are needed we will make them during this process. We are not responsible for misspelled names, (unless it is our fault) incomplete information, or for wrong items purchased. The better the photo you send us, the better your imprint will be.  Please check shopping cart carefully for accuracy before submitting as personalized products cannot be returned or refunded. We are confident in the products we sell. If not satisfied with the quality of your order you may return it for remake or for store credit. We are the ONLY custom photo gift company that is willing to re-make your item, or allow you to return your purchase if you are not completely satisfied with your order for store credit.