Any item that is damaged in shipping can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier.
Should you receive a damaged item, please call our Customer Service Department at (800) 816-0922. We will send out a replacement at no charge.
When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). Following the instructions provided, return the damaged merchandise to us. Do not include anything else in your return shipment.
We do not honor pricing typo errors
We are not responsible for delays due to bad weather conditions.
Personalized Gift Express reserves the right to refuse service to those submitting defamatory, obscene, pornographic, indecent, lewd, suggestive, photos or text. We reserves the right to cancel orders at our sole discretion. Incidents where this may occur include demanding behavior or abusive language directed at our employees. Personalized Gift Express reserves the right to refuse or terminate service.
* On certain personalized items up to 3 free proofs may be provided per order. After the thrid proof the order may be subject to a $35.00 art fee. To avoid this be sure you that you know what you want before ordering.
* We treat our customers with respect and we expect the same in return. We have zero tolerance for verbal abuse of any kind, over the phone or via email. Should this occur the result will be immediate termination of the conversation and swift cancellation of the order without further discussion.