Guarantee: Any item that is damaged in shipping can be exchanged for an identical item with the same personalization. However, a claim must be made with the freight carrier. For items personalized with your picture and custom design we will send you a digital proof for your approval before your order is placed into the production schedule. If changes are needed we will make them during this process. We are not responsible for misspelled names, (unless it is our fault) incomplete information, or for wrong items purchased. The better the photo you send us, the better your imprint will be. Please check shopping cart carefully.
We are confident in the products we sell. If not satisfied with the quality of your order you may return it for remake or we will refund your money. We are the ONLY custom photo gift company that is willing to re-make your item, or refund your money.
Shipping expenses are not refundable
We do not honor pricing typo errors
We are not responsible for shipping delays due to weather conditions (delays from road conditions due to flooding, snow, hurricanes, etc) You need to allow for such unexpected delays when placing your order and llow enough time for your order to reach you by your deadline.